Terms of Use & Privacy Policy

Last Revised: February 13th 2026

Section 1: Terms of Use
Section 2: Refunds / Returns Policy
Section 3: Privacy Policy

TERMS OF USE
Bespoke Labs

Effective Date: February 13th 2026

PLEASE READ THESE TERMS OF USE CAREFULLY. THESE TERMS CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND BESPOKE LABS (DEFINED BELOW). BY ACCESSING OR USING THE SITE OR SERVICES, OR BY CHECKING A BOX OR OTHERWISE INDICATING YOUR ACCEPTANCE AT CHECKOUT, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SITE OR SERVICES.

  1. DEFINITIONS

In these Terms:
(a) “Bespoke Labs”,”we”,”us”,”our” means Bespoke Labs and its owners, directors, officers, employees, contractors, agents, and affiliates.
(b) “Site” means our website, portals, and any pages, subdomains, and related online properties through which we offer the Services.
(c) “Services” means access to a catalogue of blood and urine (and any other specimen type as stated) laboratory tests, a review of your request for appropriateness, issuance of a laboratory requisition if approved, results delivery to your online account, SMS notifications, and critical-result alerts urging immediate medical attention when necessary. Services may involve third parties, including laboratory and technology providers.
(d) “Partner Lab” means Dynacare or any other laboratory or service provider we may use to facilitate specimen collection, testing, and results transmission.
(e) “You”,”your” means any person who accesses or uses the Site or Services, including account holders.
(f) “Content” means all text, graphics, images, software, interfaces, and other materials on the Site or provided through the Services, excluding your personal information.

  1. ELIGIBILITY AND WHERE SERVICES ARE OFFERED

2.1 Age of majority. You must be the age of majority in your province or territory of residence to use the Services. By using the Services, you represent and warrant that you meet this requirement.

2.2 Location. The Services are offered from Ontario, Canada. Access to the Site from jurisdictions where the Services are unlawful is prohibited. You are responsible for compliance with all laws applicable to your use of the Site and Services.

  1. SCOPE OF SERVICES AND IMPORTANT DISCLAIMERS

3.1 What we do. Bespoke Labs provides access to laboratory testing and results delivery. Before any requisition is issued, we review your health background and request to confirm the requested tests are appropriate for you. If approved, we issue a laboratory requisition through our Partner Lab, and results are delivered to your account.

3.2 What we do not do. Bespoke Labs does not provide:
(a) diagnosis or treatment;
(b) medical advice;
(c) interpretation of results; or
(d) personalized protocols or supplement plans.
You are responsible for deciding how to use your results, including sharing them with your physician or consulting a regulated healthcare professional, nutritionist, coach, or specialist.

3.3 No medical advice. Our Services and our Site do not provide or offer, nor are they a replacement for, professional medical evaluation, advice, diagnosis, or treatment of any disease (“medical advice”). Bespoke Labs provides the Services for nutrition optimization and informational purposes only.
We highly recommend you share all test results with your primary care physician.
Furthermore, Bespoke Labs shall have no obligation or responsibility to monitor your health status or health condition or to contact or alert any medical or emergency professional. Bespoke Labs shall not be liable to you for your reliance on any information obtained through your use of the Services or this Site, and Bespoke Labs disclaims all liability in connection with such information.

3.4 Emergency and critical results. If you receive a critical-result alert, seek immediate medical attention or call emergency services. You understand that alerts are not guaranteed to be timely or received, and delivery may be affected by third-party networks and systems.

3.5 Not a substitute for ongoing care. The Services are not a substitute for primary care, preventive screening recommended by a physician, or care for symptoms. If you have symptoms or suspect a medical issue, consult a licensed healthcare provider promptly.

  1. ACCOUNT REGISTRATION, SECURITY, AND ACCURACY OF INFORMATION

4.1 Registration. You may browse some parts of the Site without registering, but checkout requires registration. You must provide accurate, current, and complete information.

4.2 Profile information and health background. You agree to provide truthful and complete health background information as requested (including past and current conditions, family history, sleep, diet, exercise, and your stated reasons for requesting tests). You acknowledge that the appropriateness review depends on the information you provide.

4.3 Account security. You are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account. Notify us immediately of any unauthorized use.

4.4 Prohibited use. You may not use another person’s account, misrepresent your identity, or submit requests on behalf of another person unless you are legally authorized and we have expressly permitted it in writing.

  1. ORDERING, CHECKOUT HOURS, APPROVAL, AND FEES

5.1 Catalogue information. Tests and specimen types are described in the catalogue. Availability, pricing, and descriptions may change at any time.

5.2 Checkout availability. Checkout may be limited to Monday to Friday, 6:00 AM to 4:30 PM ET, or as otherwise posted on the Site.

5.3 Request review and approval. After checkout, your request is placed on hold pending review. If approved, you will receive a confirmation and your payment method will be charged. If declined, you will receive a cancellation and you will not be charged.

5.4 Suggested changes. We may suggest modifications to your requested tests to allow approval. Any revised request must be accepted by you before it is processed.

5.5 Taxes and third-party fees. Prices may be subject to applicable taxes. You are responsible for any charges imposed by your financial institution or mobile carrier (including SMS fees).

  1. SPECIMEN COLLECTION, LABORATORY PROCESSING, AND RESULTS DELIVERY

6.1 Partner Lab role. Specimen collection and testing are performed by the Partner Lab. You agree to comply with the Partner Lab’s instructions, policies, and appointment requirements.

6.2 Turnaround times. Estimated timelines are not guarantees. Delays may occur due to lab processing, confirmatory testing, specimen quality, supply constraints, or other factors outside our control.

6.3 Results. Results will be delivered to your account when received. You are responsible for reviewing your results and seeking professional guidance as needed.

  1. PAYMENT, RETURNS, CANCELLATIONS, AND REFUNDS

7.1 Authorization. By providing payment information, you represent that you are authorized to use the payment method and you authorize us to charge it in accordance with these Terms.

7.2 Refunds. Unless otherwise required by law or explicitly stated at checkout, all approved and processed orders are final once the requisition is issued. If a requisition is not issued due to a decline, you will not be charged.

7.3 Errors. If you believe you were charged in error, contact us promptly at [Insert contact email] with details of the issue.

  1. PRIVACY AND CONSENT TO COMMUNICATIONS

8.1 Privacy policy. Our Privacy Policy is incorporated by reference into these Terms. By using the Services, you consent to our handling of your personal information as described in the Privacy Policy.

8.2 Communicating with you. You agree that we may communicate with you through our Site, as well as any and all contact information and methods you provide to us, including but not limited to email, SMS (text message), telephone, social media account, fax, and/or postal mail.

8.3 SMS notifications. If you opt in to SMS notifications, you consent to receive service-related messages, including results-ready notifications and critical-result alerts urging immediate medical attention when necessary. Message delivery is not guaranteed. Standard message and data rates may apply. You can opt out where offered, subject to receiving critical operational notices as permitted by law.

  1. DATA SECURITY, PRIVACY, AND CONFIDENTIALITY

9.1 Security program. We maintain administrative, technical, and organizational safeguards designed to protect the confidentiality, integrity, and availability of information processed through the Site and Services. Our safeguards include, among other things:
(a) hosting in Amazon Web Services (AWS) environments;
(b) encryption of data in transit and at rest;
(c) access controls designed around the principle of least privilege;
(d) mandatory multi-factor authentication (2FA) for accounts; and
(e) monitoring and logging designed to detect and respond to unauthorized access.
You acknowledge that no method of storage or transmission is 100% secure, and we cannot guarantee absolute security.

9.2 Your responsibilities. You are responsible for maintaining the confidentiality of your login credentials, keeping your 2FA method secure, using a strong and unique password, and promptly notifying us of any suspected unauthorized access to your account.

9.3 Payment processing and obfuscated test names. Payments are processed by Square or another third-party payment processor we may use from time to time. To reduce the sensitivity of information shared with payment processors, Square receives obfuscated test names or descriptors rather than detailed test names, where operationally feasible. You acknowledge that payment processors may process transaction data in accordance with their own terms and privacy policies.

9.4 Confidentiality and limited sharing. We treat your personal information and test-related information as confidential. We do not sell your personal information. We only disclose your information to third parties as necessary to provide the Services (for example, Dynacare, AWS, Square, and communications providers), to comply with law, or to protect rights, safety, and security. Where we use service providers, we use contractual and other safeguards intended to require confidentiality and appropriate data handling.

9.5 Privacy policy incorporated. Our Privacy Policy is incorporated by reference into these Terms. In the event of a conflict between these Terms and the Privacy Policy, these Terms govern to the extent of the conflict regarding your use of the Site and Services.

  1. ACCEPTABLE USE

You agree not to:
(a) use the Site or Services for unlawful purposes;
(b) attempt to gain unauthorized access to systems or data;
(c) interfere with the operation of the Site or Services;
(d) copy, scrape, harvest, or use automated means to access the Site without our prior written consent;
(e) upload or transmit malicious code; or
(f) use the Services in a manner that could harm Bespoke Labs, the Partner Lab, or other users.

  1. INTELLECTUAL PROPERTY

11.1 Ownership. The Site, Services, and Content are owned by or licensed to Bespoke Labs and are protected by applicable intellectual property laws.

11.2 Limited license. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site and Services for your personal, non-commercial use.

11.3 Restrictions. You may not reproduce, modify, distribute, create derivative works of, publicly display, or otherwise exploit the Site, Services, or Content except as expressly permitted by these Terms or in writing by Bespoke Labs.

  1. SOFTWARE AND ARTIFICIAL INTELLIGENCE

12.1 Software use. Bespoke Labs may, at our sole discretion, use software, including but not limited to, Artificial Intelligence, Machine Learning, Deep Learning or Neural Networks to provide our Services, either partially, or in its entirety. You have no ownership rights to any software, nor do you have any rights to the intelligence, information, or knowledge we acquire from your use of our software.

12.2 Software disclaimers. Bespoke Labs hereby disclaims all warranties with regard to the software, including without limitation all warranties of merchantability, fitness for a particular purpose, title and non-infringement, whether such warranties are express, implied or statutory.

12.3 Software limitation of liability. Bespoke Labs shall not be liable for (1) any inaccuracy, error in or failure of the software; (2) any loss or damage (including without limitation any consequential, indirect, incidental, special or exemplary damages) arising from any download or use made of the software, or occasioned by any such inaccuracy, error, or failure of the software.

  1. THIRD-PARTY SERVICES AND LINKS

13.1 Third parties. The Services may rely on third parties (including the Partner Lab, hosting providers, payment processors, analytics providers, and communications providers). Third-party services are subject to their own terms and privacy practices.

13.2 Links. The Site may contain links to third-party websites. We do not control and are not responsible for third-party content, policies, or practices.

  1. WARRANTIES; SERVICE AVAILABILITY

Bespoke Labs provides the Service “as is” and “as available”. Bespoke Labs grants no, and Bespoke Labs hereby disclaims all, warranties, express, implied, statutory, or otherwise, with respect to the Services and this Site provided to you, including, but not limited to, any implied warranty of non-infringement, merchantability or fitness for a particular purpose in connection with the service, this Site, or content with which it is linked. Bespoke Labs does not warrant that (i) your use of the Services or this Site will be uninterrupted or secure, that it will always available or error free or will meet your requirements or needs, (ii) any or all defects or errors in the Services or this Site will be corrected or (iii) that the Services or the information provided on this Site is accurate, current, or complete. We reserve the right to modify and/or discontinue the service or access thereto at any time without notice to you. To the extent you communicate with Bespoke Labs through any sources, the statements and promises made, or actions taken by them shall not limit or otherwise modify the terms of this disclaimer and/or these terms of use and this disclaimer shall apply to any information provided to you through such sources.

  1. LIABILITY, INDEMNIFICATION, AND ASSUMPTION OF RISK

15.1 Assumption of risk; release and indemnity. You acknowledge that there is a risk associated with participation in the Services of Bespoke Labs. Specific risks vary. Your participation is completely voluntary. By using or obtaining our Services, you acknowledge that you are assuming all the risks of injury to yourself, unborn child, or others, including, but not limited to illness or medical condition and agree on your own behalf and on behalf of your personal representatives, heirs, estate trustees and assigns to release, indemnify, hold harmless, remiss, and discharge Bespoke Labs, its owners, officers, directors, shareholders, agents, strength coaches, management companies, employees or independent contractors, from any and all claims, demands, actions, causes of actions, suits, duties, accounts, covenants and liabilities whatsoever or howsoever arising which you have, or may have, or can have, for or by reason of cause, manner or thing whatsoever (including but not limited to negligence, gross negligence, injury, illness or death) arising out of or related to or connected with the Agreement, your Services provided or offered by Bespoke Labs, whether you act on such Services or not. You acknowledge that you have not been induced to enter into this release by any representation or warranty of any kind made by or behalf of Bespoke Labs, its owners, officers, directors, shareholders, agents, strength coaches, management companies, employees or independent contractors and that this release is absolute, there being no condition, express or implied, nor any collateral agreement affecting this release which may alter, vary or amend it. You also agree not to make any claim or take any proceedings against any person, corporation or entity that might, could or does claim contribution or indemnity against Bespoke Labs its owners, officers, directors, shareholders, agents, strength coaches, management companies, employees, or independent contractors.

15.2 Liability and indemnification for third-party data breaches. Bespoke Labs makes no warranties, express or implied, regarding the security measures implemented by third-party service providers that may store or process data on behalf of Bespoke Labs. Bespoke Labs disclaims any liability for data breaches, unauthorized access, or data loss resulting from actions or negligence of such third-party service providers. In no event shall Bespoke Labs be liable for any indirect, incidental, special, consequential, or punitive damages, including, but not limited to, loss of profits, data, or use, incurred by you arising out of or related to any third-party data breach, even if Bespoke Labs has been advised of the possibility of such damages. The total liability of Bespoke Labs for any damages, whether in contract, tort (including negligence), or otherwise, shall be zero ($0.00). You agree to indemnify, defend, and hold harmless Bespoke Labs, its officers, directors, employees, agents, coaches, strength coaches, physicians, medical directors, consultants, and affiliates, from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with any third-party data breach, including but not limited to: Your use of Bespoke Lab’s services in a manner not authorized by this Agreement or in violation of applicable laws, rules, or regulations. Your negligence or wilful misconduct. Any breach of this Agreement by you.

15.3 Content limitation of liability. In no event shall Bespoke Labs, nor any other party involved in creating, producing, or delivering the Services or content be liable: (i) to you for any punitive, special, incidental, consequential or other indirect damages (including, but not limited to, damages for loss of data or goodwill, loss of programs, lost profits, cost of procurement of substitute Services or cost of service interruptions) arising out of or related to the use of or inability to use the Services, this Site, the software (if any) and any and all equipment or devices received by you as part of your use of in the Services, even if Bespoke Labs or its agents or representatives know or have been advised of the possibility of such damages or (ii) to any person other than you for any damages whatsoever. In addition, Bespoke Labs disclaims all liability, regardless of the form of action, for the acts or omissions of other clients or unauthorized users (e.g., “hackers”) of the Services. In no event shall Bespoke Labs be liable to you or anyone else for any amount in excess of the amounts paid by you (or by a third party on your behalf, and only to the extent such amount is directly attributable to you and not another client) to Bespoke Labs for access to Services.

15.4 Additional indemnity. Without limiting Section 15.1-15.3, you agree to indemnify, defend, and hold harmless Bespoke Labs from any claims, losses, liabilities, damages, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use or misuse of the Site or Services; (b) your breach of these Terms; (c) your violation of any law or the rights of a third party; or (d) any content or information you submit through the Site.

  1. TERMINATION AND SUSPENSION

16.1 Termination by you. You may stop using the Site and Services at any time.

16.2 Termination by us. We may suspend or terminate your access to the Site or Services at any time, with or without notice, if we believe you have violated these Terms, created risk for Bespoke Labs or third parties, or as required for operational, legal, or compliance reasons.

16.3 Effect of termination. Termination does not affect any rights or obligations that accrued prior to termination, including payment obligations and any provisions that by their nature should survive.

  1. ARBITRATION; NO CLASS ACTIONS

17.1 Arbitration. Any controversy or claim (“Claim”) you have arising out of or relating to this agreement or Terms of Use shall be resolved by a single impartial arbitrator pursuant to proceedings administered by the Canadian Arbitration Association under its rules for resolution of commercial disputes. Any such Claim shall be brought solely by you as an individual and not as part of, or as a representative of, a class. The arbitration shall be held in Toronto, Ontario, Canada. All submissions to the arbitrator, the proceedings and the award shall be confidential. The arbitration shall be conducted on an expedited basis with minimal discovery. The arbitrator’s award shall be final and binding.

17.2 No class actions. You agree to bring any claim or cause of action arising under or related to this Agreement or our Terms of Use, the Site, or our Services, or any dispute with Bespoke Labs in your individual capacity, and not as a member or representative of any class or collective action.

  1. GOVERNING LAW; JURISDICTION; LIMITATION PERIOD; NOTICE AND CURE

18.1 Governing law and jurisdiction. Any claims relating to, and the use of, this Site or Services are governed by the laws of the Province of Ontario, Canada, without giving effect to any choice or conflict of law provision or rule. For enforcement of any arbitration award, or in the event arbitration is not permitted or required, then for any claim or action that may be submitted to any court, by using this website, you consent to personal jurisdiction in the federal and provincial courts of Ontario, Canada, which will have exclusive jurisdiction for any action arising out of or relating to this agreement or your use of our Services or Site. Such claim or actions shall be instituted exclusively in the federal or provincial courts located in the City of Toronto, although we retain the right to bring any suit, action or proceeding against you for breach of these Terms in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

18.2 Notice and cure. Before seeking any legal remedy for any harm, you believe you have suffered arising from or related to your use of this Site or Services, you agree to inform us in writing and give us 60 days to cure the harm before initiating any action.

18.3 Limitation period. You must indicate any cause of action within one (1) year after the claim has arisen, or you will be barred from pursuing any cause of action.

  1. SEVERABILITY AND INTERPRETATION

If any provision of this agreement shall be deemed unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions shall not be affected. When used in this agreement, the term “including” shall be deemed to be followed by the words “without limitation.”

  1. CHANGES TO THESE TERMS

We may update these Terms from time to time. The updated Terms will be posted on the Site with a new Effective Date. Your continued use of the Site or Services after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by law.

  1. AGREEMENT SURVIVAL

You agree that our terms will survive, even if your Services, have expired, been cancelled, or been terminated.

  1. CONTACT

Questions about these Terms or the Services can be directed to:
Bespoke Labs Inc. 975A Elgin Street West, Suite 388, Cobourg, Ontario, Canada, K9A5J3

IMPORTANT: THESE TERMS DO NOT PROVIDE MEDICAL ADVICE. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL 911 OR SEEK IMMEDIATE MEDICAL ATTENTION.

Refunds / Returns Policy

All sales are final. We do not offer refunds for any services or products purchased through our site / platform. By making a purchase, you acknowledge and agree that you will not be entitled to a refund for any reason.

In certain exceptional circumstances, at our sole discretion, we may consider a refund or credit. Such exceptions are rare and will be evaluated on a case-by-case basis. Any decision made by us in this regard is final and not subject to appeal.

PRIVACY POLICY
Bespoke Labs

Effective Date: February 13th 2026

This Privacy Policy explains how Bespoke Labs (“Bespoke Labs”,”we”,”us”,”our”) collects, uses, discloses, retains, and protects personal information in connection with our website, online portal, and services (collectively, the “Services”). This policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

  1. SCOPE

This Privacy Policy applies to personal information we handle when you:
(a) visit or use our website and results portal;
(b) create an account;
(c) request laboratory tests through our Services;
(d) complete your health background profile;
(e) communicate with us; or
(f) receive SMS or email notifications.

  1. DEFINITIONS

“Personal information” means information about an identifiable individual, as defined under applicable Canadian privacy laws. It does not include business contact information used solely to communicate with you in relation to your employment, business, or profession where excluded by applicable law.

  1. INFORMATION WE COLLECT

3.1 Information you provide directly. We may collect personal information you provide, including:
(a) identity and contact information (name, email, phone number, address);
(b) account credentials and security information (password and 2FA configuration data);
(c) health background information you submit in your profile (for example, medical history, family history, sleep, diet, exercise, and your stated reasons for requesting tests);
(d) order information (tests requested, timestamps, approval status);
(e) communications (messages you send to us, support requests, and correspondence); and
(f) consents and preferences (communication preferences and notification settings).

3.2 Information generated through the Services. We may collect:
(a) results and reports received from the Partner Lab and made available to you in your account;
(b) service usage information (logins, portal activity, device and browser data, IP address, and approximate location inferred from IP);
(c) security and audit logs (access logs, administrative actions, and fraud-prevention signals); and
(d) notification status (whether an email or SMS was sent or delivered, where available).

3.3 Payment information. Payments are processed by Square (or another processor we may use). We do not store complete payment card numbers. The payment processor receives the information necessary to process your payment. To reduce the sensitivity of information disclosed to Square, we send obfuscated test names or descriptors rather than detailed test names, where operationally feasible.

3.4 Cookies and similar technologies. We may use cookies or similar technologies for:
(a) essential site functionality (authentication and session management);
(b) security (fraud detection and abuse prevention); and
(c) analytics and performance (understanding how the Site is used and improving reliability).
You can manage cookies through your browser settings, but disabling certain cookies may affect Site functionality.

  1. HOW WE USE PERSONAL INFORMATION

We use personal information for the following purposes:
(a) to provide the Services, including account creation, request intake, appropriateness review, requisition issuance, results delivery, and notifications;
(b) to communicate with you about your account, requests, results availability, and critical-result alerts urging immediate medical attention when necessary;
(c) to provide customer support and respond to inquiries;
(d) to maintain the security of the Site and Services, including identity verification, 2FA, audit logging, and fraud prevention;
(e) to operate, maintain, and improve the Services, including troubleshooting and performance monitoring;
(f) to comply with legal and regulatory obligations and to enforce our Terms of Use; and
(g) with your consent, to send optional marketing communications, where offered, which you may unsubscribe from.

  1. CONSENT AND LEGAL BASES (CANADA)

We collect, use, and disclose personal information with your knowledge and consent, except where permitted or required by law. Depending on the circumstances, consent may be express (for example, where you provide health background information) or implied (for example, where you provide contact information to receive service communications). You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to provide the Services.

  1. HOW WE DISCLOSE PERSONAL INFORMATION

6.1 Disclosures to provide the Services. We may disclose personal information to third parties only as necessary to provide and support the Services, such as:
(a) Partner Lab (Dynacare) for requisition issuance, specimen collection coordination, testing, and transmitting results;
(b) hosting and infrastructure providers (including AWS) to store and process information in secure environments;
(c) payment processors (Square) to process payments (with obfuscated test names where operationally feasible);
(d) communications providers (email and SMS service providers and telecommunications carriers) to send notifications; and
(e) service providers supporting security, logging, and monitoring.

6.2 Legal and safety disclosures. We may disclose personal information if we believe such disclosure is necessary to:
(a) comply with applicable law, regulation, legal process, or enforceable governmental request;
(b) enforce our Terms of Use and protect our rights, privacy, safety, or property, and/or that of our users or others; or
(c) detect, prevent, or address fraud, security, or technical issues.

6.3 Business transactions. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, personal information may be disclosed to advisors and counterparties in connection with the transaction, subject to appropriate confidentiality protections and applicable law.

6.4 We do not sell personal information. We do not sell your personal information and we do not permit service providers to use your personal information for their own marketing purposes.

  1. DATA SECURITY

We employ safeguards designed to protect personal information, including:
(a) hosting in AWS;
(b) encryption at rest and in transit;
(c) least-privilege access controls and administrative access restrictions;
(d) mandatory 2FA for accounts; and
(e) security monitoring and logging.
No security safeguards can guarantee 100% security. You are responsible for protecting your login credentials and maintaining the security of your 2FA method.

  1. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and applicable legal requirements. We may de-identify information, where appropriate, for analytics or service improvement.

  1. ACCESS AND CORRECTION

You may request access to your personal information and request corrections if it is inaccurate or incomplete, subject to applicable legal exceptions. You may also update certain information directly through your account settings. To make a request, contact us using the information in Section 13.

  1. CROSS-BORDER PROCESSING

We may store or process personal information in Canada, the United States, or other jurisdictions depending on where our service providers (including AWS and Square) operate. When personal information is processed outside of Canada, it may be subject to the laws of those jurisdictions and may be accessible to law enforcement or other authorities in accordance with those laws. We use contractual and technical safeguards designed to protect personal information regardless of location.

  1. CHILDREN

The Services are not intended for minors. We do not knowingly collect personal information from individuals under the age of majority. If you believe a minor has provided personal information to us, contact us and we will take reasonable steps to delete it.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated policy will be posted with a new Effective Date. Your continued use of the Services after the update constitutes acceptance of the updated policy to the extent permitted by law.

  1. CONTACT US AND PRIVACY REQUESTS

To ask questions, make a privacy request, or submit a complaint:
Bespoke Labs Inc. 975A Elgin Street West, Suite 388, Cobourg, Ontario, Canada, K9A5J3

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.